Refund policy

At House of miyabi, every piece is crafted and delivered with care. Your satisfaction, health, and safety are at the heart of everything we do.

We accept returns and replacements only for products that are missing, incorrect, damaged upon delivery.

1. Eligibility for Returns and Replacements

You may be eligible for a return or replacement under the following circumstances:

Incorrect product delivered
Damaged product delivered
Missing product
Please note, returns based on personal preference or dislike are not accepted. This policy is in place to uphold the highest hygiene standards, as jewellery items come in direct contact with the skin. We encourage all customers to review product details carefully before placing an order.

2. Timelines

For incorrect, damaged, or missing products, requests must be raised within 7 days of delivery.

4. Mandatory Unboxing Video For Incorrect, Damaged & Missing Products

To process any claim related to an incorrect, missing, or damaged product, a clear and complete unboxing video is mandatory.

We request all our buyers to record an unboxing video for every order, even if you are a repeat customer of House of miyabi. This helps us ensure a fair and transparent process for everyone and protects genuine buyers in case of any courier or packaging issues.

This step is essential to help us verify genuine claims and prioritise authentic customer concerns, allowing us to maintain the quality, trust, and experience you expect from House of miyabi.

Please ensure the video meets the following criteria:

The video must be uncut and unedited.
It must begin before opening the full delivered package (not just the product box).
The entire package must be clearly visible throughout the video.
All submitted videos are manually reviewed by our backend team to verify claim authenticity.

Please note: Any attempt to fake or manipulate an unboxing video (including repacking, resealing, staging the package, or presenting a previously opened parcel as new) will result in an immediate rejection of the replacement claim. Such actions will also be considered a violation of all product-related warranties offered by House of miyabi. We maintain strict verification processes to ensure that genuine buyers receive proper support and that all claims are handled fairly and transparently.

5. Processing & Resolution

For incorrect, damaged, or missing products, replacements are shipped once verification is complete.
Refunds, where applicable, are processed within 3–5 working days after the product reaches our facility and passes quality checks.
6. Rejections Upon Delivery

If an order is rejected or not accepted at the time of delivery (including failure to answer calls or attempts made by delivery partner), a reverse shipping fee of ₹150 will be deducted from any applicable refund amount. This charge covers the logistics and handling expenses incurred during the return transit.

The reverse shipping fee may be waived upon request only if no legitimate delivery attempt was made by the courier, and the same is reported to us within 3 working days of the last delivery attempt on our tracking portal.

7. Additional Notes

Cancellations: Orders cannot be cancelled once placed.
COD Orders: If Cash on Delivery orders are not accepted at delivery, any partial payment made will not be refundable.
Shipping: All shipping costs associated with approved returns or exchanges are borne by House of Miyabi
Support: For assistance, please write to us at houseofmiyabii@gmail.com

8. Video Authenticity & Fraud Prevention

To maintain fairness and ensure genuine claims, all unboxing videos submitted for damaged, missing, or incorrect product requests are manually reviewed by our backend team. This process allows us to verify each claim with complete accuracy.

Please note that only original, uncut, and unedited videos are accepted. Any tampering, re-recording, or partial clips will lead to claim rejection. This measure is in place to protect our genuine customers and help us prioritise authentic cases efficiently.

At House of miyabi, we value honesty and transparency, and this review process ensures that every customer receives fair and consistent support.

9. Our Commitment

We’re committed to delivering products that meet the highest standards of quality and hygiene. Every feedback and claim helps us refine our process and serve you better.

Thank you for choosing House of miyabi- where every piece is made to last, and every experience matters.